Comparing and contrasting Silver Blaze and Finger Man Essay Example for Free

Comparing and contrasting Silver Blaze and Finger Man Essay When one thinks of detective fiction stories images of crime, murder, hero detective and villains enter a persons mind. These images have been constantly changing over years, but they are not very different from when detective stories first began in 1828. The birth of detective stories came about in 1828 with a novel called Memoires supposedly written by Vidocq a chief of Frances detective force known as Surete. In 1841 a number of short stories were composed and collected to form The Murders in the Rue Morgue by Edgar Allen Poe but it was in 1892 when detective stories finally emerged and become known by the people. It was in 1892 when The Adventures of Sherlock Holmes by Sir Arthur Conan Doyle was published in the Strand magazine that detective fiction had become a great success. The years of Sherlock Holmes stories are considered as the Golden Age of detective fiction, after this authors began to take different approaches towards detective fiction writing, the writing was most notoriously named Hard Boiled detective fiction. Both types of approaches varied in different ways with each other, the Golden Age era consisted of stories with closed settings and focused its characters in the middle and upper classes. In the Hard Boiled era the plot would be mentally just as challenging as a story from the Golden Age era, but would unfold and lead to violent twists and turns. In Hard-boiled stories the detective solves the mystery by creating more trouble and being tough but does not return society to order or vindicate the power of reason. It was this new Hard Boiled setting that Raymond Chandler set his stories, and created his hard boiled detective Philip Marlow. Philip Marlow was first introduced in 1921 through a magazine called The Black Mask, which contained his short stories.  Both Silver Blaze and Finger Man are fictional Detective stories, but differ in many different ways from language and dialogue to cultural changes shown between both stories. This is because the stories were written at two different times, Silver Blaze is a pre 20th century piece of text where as Finger Man was created within the 20th century. Sir Arthur Conan Doyle a British author created Silver Blaze which featured one of the most renowned detective characters, Sherlock Holmes. His fictional character became so famous and loved by the public they actually embraced his identity and grew to believe that Sherlock Holmes was a real person and lived at 221b Baker Street. Finger Man was created by an American author called Raymond Chandler and starred a private detective by the name of Philip Marlowe. This fictional character appealed to a wide audience and was in most of Raymond Chandlers stories, eventually Hollywood used these stories and the character Philip Marlowe to create motion pictures.  In Silver Blaze Sherlock Holmes and his partner Dr Watson travel to Devon to uncover the kidnapping of a prize-winning horse. In this detective novel any clue will help towards the case and anybody having some relevance with the horse will be a suspect. In Silver Blaze the plot mainly revolves around a few individuals such as. Whereas in finger man the story includes many characters who each play some small yet important part within the story. In Finger Man we see a tale of false framing on the main character Philip Marlowe who is set up by gangsters. It starts happening when he takes a job for a friend, but his friend dies and Marlowe becomes the prime suspect. When I read both stories there were many differences in character between Sherlock Holmes and Philip Marlowe. Sherlock Holmes is a more thoughtful and clue based detective where as Philip Marlowe relies on tip-offs and violence to resolve a situation. Sherlock Holmes is a methodical detective and relies in his wits to solve a case whereas PM uses his instincts. Within Silver Blaze Sherlock Holmes has a partner called Watson, the story itself is narrated by Watson and told through his view. PM is a one-man army and doesnt depend on anybody for assistance unless in dire circumstances.  The change in text and dialogue is clearly shown once reading both stories. Pre 20th century text is very descriptive which is used as a feature of Holmes personality. In Finger Man the dialogue is very abrupt and direct, which also constructs an image of the stories setting and the characters persona.

The Growth Of Indian Poetry English Language Essay

The Growth Of Indian Poetry English Language Essay Indian poetry has a full and ancient past. During the last four thousand years it was written in the languages belonging to both the major linguistic groups, the Indo-Aryan and the Indo-Dravidian. Indian poetry in Sanskrit and its popular forms flourished primarily from the middle of the second millennium BC to AD 1,000. During the one thousand years, Indian poetry was written in most of the Indo-Aryan and the Indo-Dravidian languages including Assamese, Bengali, Guajarati, Hindi, Kashmiri, Tamil, Telugu, Urdu. The growth of Indian poetry in English was a direct result of the British influence and rule of India. Early Indian poetry in English was a borrowed plume in every possible way. Right from syntax to sentiments everything was so imitative that it looked a perfect alien bride. Both in its inspiration and guidance it depended on England. Even the imagination was slavish. The nature, quality, expanse and dimensions of, both, mind and imagination, depend upon the freedom linguistic elasticity offers the user. Attempts to keep the rigidities of British syntax, word use, phrase making, and melody have either improvised poetry in English or made it as complex and abstract as follows: The ageing chemist in his drawing room, terse, Gentle: the sea like soapsuds in the night, Seen from the ship: the moon, leprous, inverse, Rising: the girl at Hanoi with her white Hands and dogs ears, dripping with amber light: Have these things shaped me for the craft of verse? Do they remain, giving a sad insight? And have I changed for better or for worse?  [1]   Yet another reason for the poverty and monotony of Indian poetry in English was the monopoly of its practice by elites placed either in a few metropolises or educated abroad. The publishing industry, which also got localised in these metropolises, felt overawed by this elite class of poets and refused to patronise others. It is only the Writers Workshop which respected the urgencies of expression of the common man. Indian poetry in English has since found its roots in the rural areas and men of genuine feelings over-ride the restraints and constraints of a medium calling for nativization. More poetry in English has now poured forth from a variety of people representing the life and spirit of this land. This secularisation has, obviously, led to the remoulding of English to the native needs of expression termed as Indianization. The term Indainization of English is generally used in the pejorative sense without understanding the dynamics of linguistic change of this medium in the country. We cannot both, use English in Indian Contexts and yet keep its British cultural antecedents and linguistic sanctities. Objections to this process of acculturation of English come from those pedagogues who are either suffering from colonial chauvinism or academic purism. But aside of these reservations, English in India has continued to serve its changed contexts remarkably well. Though the Indian novelists in English have accelerated the process of desired linguistic deviation, it is the Indian poets in English who have stabilised the naturalization of English to native hues. Braj B. Kachru, errs when he opines this process as linguistic and cultural characteristics transferred to an adopted alien language. In fact, it should be rightly described as naturalization of a language wherein it does not act alien. It is only whe n the stereotypes of languages, word use, and collocation, phrase and image making are dismantled that the medium can be made amenable and reconstructed to house the native feel of life. English when separated from the rigidity of its British usage, rightly becomes neutral to develop as an independent dialect, as in the case of the Caribbean, the West African and South Asian. The wider is the dissociation of language from its socio-cultural and geographic-political roots, the greater is its freedom to serve the new user. The ever increasing number of Indian English poets has led to a definitive growth of English as Indian. The exercise of the personal and the private in the form has led to a sizeable naturalization of English to the feel of the local hand, men and events cape in the country. English, in this process of transformation, has undergone some mutilation of its traditional grammar, syntax and usage. Hence, the Indianization of English is a historical corollary and it must be understood and accepted as such. The increased use of Indian landscape and the dissociation from Christmas trees, lilies, daffodils, dales, and nightingales have changed the texture of English in its usage for creative purposes. Consequently, there is a shift in the import and suggestiveness of the language, facilitating ease in taking liberties with the British bound norms and forms of making inflexions compounds and phrases, and patterns of making images and sentences to suit the Indian ethos and imagination. The faddists generally charge Indian English poets of not creating but importing translations of their native thought and feel structures and consequently, the corresponding linguistic patterns in English, not knowing the urgency and purpose of manipulating a foreign medium to our purpose and use. English itself in England has undertone this process of enrichment from French borrowings. Bloomfield is of opinion that expressions like a marriage of convenience, it goes without saying or I have told him I do no t know how many times, are Word for word imitations of French phrases.  [2]  Here the Indian has the advantage of being, both, French and British and lender and borrower in one; and this acceptance, accumulation, and naturalization of English as a medium of expression is obviously going to be on his own terms rather than on the terms dictated by colonial straightjackets. English cannot be Indian unless its British identity is tampered with. Not that it has to be done deliberately. It is happening in a natural course of its use and usage in the country. Its dialectical variations have multiplied according to the field and feel in which it has been used in different geographic-cultural and socio-professional contexts in the country. No two English spoken in our country are of the same frame, order, register, and texture. Narrowing down the generalization of English in India to that of the variety used and practised by the poets; we find that most of the Indian poets in English come from the educated class whereby the parameters of its criticism and analysis are likely to be less controversial. Further, the shift of poetry as medium of expression from the Westernized urban elite to the native has given English sufficient ground not merely for cleansing its British affectations and associations but also for naturalization it to Indian sensibilities. No deliberate attempt to Indianize English would succeed in taming English to our respective needs unless it is decolonised through a gradual and wider usage in life styles common to the local contexts in general. The African English is the most admiral model to learn from in this direction. Indian English poetry over the past two-hundred and fifty years departs from any stylized representation of reality of the Indian life and scene or any stylistic experimentation with language to assert national identity. Instead it makes conscious use of language, thereby making language more malleable to change with ease and naturalness. The features of change in this form can be observed in the areas of using words with shades of meaning not attributed to it before, compounding, phrase making, transfer of idioms, lexis, collocations, appellations, use of prepositions, change in morphological features, coinage, syntax, assimilation of Indian words and myths, and above all in image making. The excessive use of the spiritual, transcendental and metaphysical mode has also affected the tone and texture of this poetry. Besides, one could also note the continued use of polite diction and Latinity in this poetry. Generally there is a scaling down of high seriousness to simplicity and human concerns. There is no strict classification or movements among poets in this regard. The poets exhibit these changes and characteristics of change in entirety or in parts in their own ways. The ever increasing poets from the non-elite and non-urban tribe have led to the right naturalisation of English to the Indian milieu and ethos. Though the jingoism of aesthetic slavery to colonial rule in academic criticism may pick holes in the very credentials of this expressive medium and form (poetry), the current of changes cannot be denied or averted, as witnessed in the Gaelicization and Africanization of English in Ireland and Africa. While there were strong political overtones to and behind this change in these countries, fortunately or unfortunately, there is no such political fervour behind the change in India. More than Douglas Hyde, Brendan Behan, and Synge; it is Chinua Achebe, Gabriel Okara, and Amos Tutuola who come closest to our situation and provide a parallel to this change in open affirmation of the fact that no Indian should accept the British modes and models of English if he is to use it as a medium of his expression in the country. Therefore the changed contexts of landscape, culture and linguistic anodes and patterns not only alienate the language from its roots but also force it to put on the local colour, texture, usage, form, and function. There are three questions that come to the fore when discussing about Indian poetry of English: Is Indian verse in English only sometimes Indian and occasionally poetry? Must Indian poetry in English be Indian before it can be true poetry? In what exactly lies the Indianness of Indian poetry in English? To begin with the first question, Is Indian verse in English only sometimes Indian and occasionally poetry?; the second part of this question is easily answered. All Indian verse in English produced during the last two centuries from Henry Derozio to the present day does not automatically qualify as genuine poetry. As a recent anthologist puts it, Publication in the field of Indo-Anglian poetry has been ample and indiscriminate. For every reckonable book of Indo-Anglian poems I have read, I have probably read ten that need not have been read at all. They may be Indo-Anglian, but they are not poetry.  [3]  We might agree, some Indian verse in English is only occasionally poetry, mostly because it is very much a poetry of occasion. Most of the numerous sonnets and verse celebrating the motherland and the illustrious leaders ( Sarojini Naidus To India, and The Lotus, Humayun Kabirs Mahatma, V.N.Bhushans Ninth August, 1942, and R.R.Sresthas A Light onto our Path) are cases in point, cullied in random. Conventional sentiment couched in conventional diction and imagery can hardly rise to the level of genuine poetry. In trying to find a satisfactory answer to the first part of the question, viz. Is Indian verse in English only sometimes Indian, one is on comparatively safe ground in spotting obvious imitations, which has made an uncomfortably large part of this writing a whispering gallery of echoes rather than a chorus of authentic voices. Thoreau wrote in Walden, The head monkey at Paris puts on a travellers cap, and all the monkeys in America do the same. The history of Indian poetry in English shows a similar process at work. When the head monkey in London puts on a new literary thinking cap, all the descendants of Shri Hanumanji in India dutifully do the same. Kashiprosad Ghoshs Shair in The Shair and Other poems was obviously an Indian avatar of Sir Walter Scotts Minstrel in The Lay of the Last Minstrel. The romantic sun indeed continued to shine in India long after it had ceased to shed on Britain the light that never was on sea or land, because literary geography inevitably implies a time -lag similar to the one which physical geography presents. After Victorianism succeeded romanticism in Britain, in due course Tennysonesque and Swinburnian melodies (some of Harindranath Chattopadhyayas lyrics are typical examples) and Arnoldian musing (One recalls Gordon Bottomleys well known description of Indian-poetry in English as Mathew Arnold in a saree) becme the models to be aped. Modernism arrived after independence (again with the inevitable time-lag) more than a generation after it had entered Britain. Indian poetry in English is thus only occasionally poetry and only sometimes poetry. This leads to another strain of thought that why must Indian poetry in English be always Indian to establish a nationality. H.W.Longfellow is reported to have said, in connection with the novel Kavanagh, Nationality in literature is good, but universality is better. Longfellows statement leads to a similar plea: Why insist that the Indian poet must talk of the banyan and the Champak, and not of cedars and wisterias; of parrots and water-buffaloes and not of redbreasts and unicorns; of mangoes and guavas, and not of pears and peaches?

Forest Fire Danger Modelling Environmental Sciences Essay

Forest Fire Danger Modelling Environmental Sciences Essay Forests constitute a large part of the earths renewable natural resources. Besides serving as an important source of food, fuel wood, fodder, timber etc, it also plays a pivotal role in maintaining a near ideal environmental condition for life sustenance (Biswadip Garia et al., 2007). Forest fires are natural or manmade disasters that occur throughout the world. Controlled forest fire is a useful, efficient and legitimate tool for environmental management such as forest clearance, field preparation, regrowth for livestock, and reduction of fire hazard. If the forest fire is un-controlled then it becomes a disaster. It adversely affects on humans, animals and plants. Annual fires may decrease the growth of the grasses, herbs and shrubs, which may result in increased soil erosion (Kandya et al., 1998).Forest fires cause wide ranging adverse ecological, economic and social impacts. In a nutshell, fires cause: indirect effect on agricultural production and loss of livelihood for the trib als (Biswadip Gharai et al., 2008). In 1982-1983, fires burned 3.6 M ha of scrub and forests in East Kalimantan, Indonesia, alone. These fires caused local extinction of some plants and animals and economic losses in forestry, non-timber forest products and agriculture of approximately $9 billion (Kinnaird and OBrien 1998). Chemical reactions of the gases released by fire leads to an increase in atmospheric ozone and the deposition of acidic compounds downwind from fires, which in turn can affect the physiology of plants and ecosystems in these areas. The ecological and socio-economic consequences of wild land fires in India include -Loss of timber, loss of bio-diversity, loss of wildlife habitat, global warming, soil erosion, loss of fuel wood and fodder, damage to water and other natural resources, loss of natural regeneration (IFFN Report: 2002). Forest fires also pose serious health hazards by producing smoke and noxious gases. The burning of vegetation gives off not only carbon dioxide but also a host of other, noxious gases (Green house gases) such as carbon monoxide, methane, hydrocarbons, nitric oxide and nitrous oxide, that lead to global warming and ozone layer depletion. Consequently, thousands of people suffered from serious respiratory problems due to these toxic gases. Burning forests and grasslands also add to already serious threat of global warming. Recent measurement suggest that biomass burning may be a significant global source of methyl bromide, which is an ozone depleting chemical. In 1997 up to 5 M ha got burned in Indonesia. The smoke of these fires affected the health of 70 million people and disrupted the economies of Indonesia, Malaysia and Singapore causing a total economic loss estimated at $4.4 billion (Kinnaird and OBrien, 1998). Fires affect animals mainly through effects on their habitat. Fires often cause short-term increases in wildlife foods that contribute to increases in populations of some animals. These increases are moderated by the animals ability to thrive in the altered, often simplified, structure of the post fire environment. The extent of fire effects on animal communities generally depends on the extent of change in habitat structure and species composition caused by fire (Smith et al., 2000). Forest ecosystems are capable of storing large quantities of carbon in trees, other organic matter, and soil. Forests may also reduce the amount of carbon dioxide in the atmosphere through increases in biomass and organic matter accumulation. Forest fires add the pool of carbon dioxide into the atmosphere. Thus, Forest fires contribute to increasing atmospheric CO2 concentration and, therefore, intensifying the greenhouse effect. The perturbation of atmospheric chemistry induced by global biomass burning is comparable in magnitude to the effect of fossil fuel burning (Lindesay et al., 1996). In June and July 1998 catastrophic wildfires had an estimated impact of $600-800 million in north eastern Florida, valuing the economic effects associated with category-2-hurricanes (Butry et al. 2001). Government policies: According to the Constitution of India, the central and state governments in the country are enabled to legislate on forestry issues. The implementation part of the forest policy/programmes lies with the state government. Thus, fire prevention, detection, and suppression activities are the responsibility of the state governments forest departments. The policy, planning, and financing are the primary responsibility of the Central Government (Ministry of Environment and Forests Report: 2007). Forest fire and its management have long history in Indian forestry. Forest fire occurs quite frequently during summer season. The conventional methods of fire protection cover an elaborate network of fire lines, fire watchtowers, block lines and guidelines (Roy et al., 2005). The monitoring and management of forest fires is very important in tropical countries such as India, where forests are prone to fires annually causing adverse ecological, economic and social impacts (Kiran Chand et al. 2006). Indian fire scenario: Forest fire is a major cause of degradation of Indias forests. It is estimated that the proportion of forest areas prone to forest fires annually ranges from 33% in some states to over 90% in others. According to the recent State of Forests report, the forest cover in India is 67.5 M ha, constituting 20.5 % of its geographical area, represented by 41.68 M ha (12.68 %) of dense forest and 25.87 M ha (7.87%) of open forest (FSI, 2003). Studies carried out by Forest Survey of India reveals that on an average 53 percent forest cover of the country is prone to heavy to light fire (State of Forest Report, 1997) and 6.17% of the forests are prone to severe fire damage.. Forest Survey of India estimated that about 1.45 million hectares of forest are affected by fire annually. In India there are very few cases of fire due to natural causes. The majority of the forest fires in the country are human caused. For getting information on forest fires in India in real time basis, Forest Survey of India is using satellite data procured on daily basis by the Forest Fire group of University of Maryland, USA. Forest Fire Group in association with NASA uploads information on active forest fires of the whole world on the Web Fire Mapper (http://maps.geog.umd.edu) on the daily basis. The updated information for the current date is available at around 10.30 AM for India on this website. U.S. based this group obtains information on global fires from the MODIS (Moderate Resolution Imaging Spectro-radiometer) sensors that are on the board of their Terra and Aqua Satellites. In India we have our own space programme in place for detecting forest fires in real time basis. Indian Space Research Organization (ISRO) through its array of IRS satellites, Environment Satellite (ENVISAT) and through its Defense Meteorological Satellite Program-Operational Line scan System (DMSP-OLS)a programme that helps in detecting fires during night, is helping the field mangers in identifying forest fire recurrence zones, forest fire risk assessment, potential areas for fire line alignment, fire watch towers locations, fire recovery analysis, monitoring fire progression, assessing near real time damage and in mitigation planning etc issues. As part of Disaster Management Support Programme of Department of Space, Decision Support center (DSC) is established at NRSC for working towards effective management of disasters in India. Under DSC activities of NRSC, considering the importance of forest fire management in India, a comprehensive system Indian Forest Fire Response and Assessment System (INFFRAS) integrating multi sensor satellite data and ground data through spatially and temporally explicit GIS analysis frame work is planned (NRSA Report: 2006). The INFFRAS is designed to meet the requirements of the forest department at following three levels. Pre fire : Preparatory planning for fire control; During fire : Near real time active fire detection and monitoring; Post fire: Damage and recovery assessment and mitigation planning. Information of fire locations on daily basis with in 1-2 hours of the satellite ground pass can be viewed on their web site (www.nrsa.gov.in) Fire Danger Rating Index: Fire danger is the resultant of factors affecting the inception, spread and difficulty of control of fires and the damage they cause (Chandler et al. 1983). If any of these factors are absent, then there is no fire danger (Cheney and Gould1995). the various factors of fuels, weather, topography and risk are combined to assess the daily fire potential on an area. Fire Danger is usually expressed in numeric or adjective terms. Fire danger indices are an important tool for fire and land managers. Effective Forest-fire management is based on sound knowledge of the potential for ignition, behaviour, difficulty of control, and impact of fire in a given situation. Forest-fire danger-rating systems provide a framework for organizing and integrating scientific knowledge and operational experience, and they are a cornerstone of modern fire management (S.W. Taylor et al 2001.) Fire danger rating systems are used by fire and land management agencies to determine levels of preparedness, to issue public warnings, and to provide an appropriate scale for management, research, and law for fire related matters (Cheney and Gould 1995). All these systems integrate weather variables to assess fire danger, calculated as a numerical index. A variety of fire danger ratings are used around the world, including the McArthur Forest Fire Danger Index (FFDI, McArthur 1967), used in the eastern parts of Australia, the Forest Fire Behavior Tables (FFBT, Sneeuwjagt and Peet 1998), developed for use in Western Australia, the Fire Weather Index (FWI, van Wagner 1987) used in Canada, the National Fire Danger Rating System (Deeming et al. 1977) used in the USA and the Nestrov Fire Danger Index System used in the Russia. Why Himachal Pradesh: Forests are an important resource of Himachal Pradesh. The forests of the state are rich in biodiversity and play a vital role inpreserving the fragile Himalayan ecosystem while also being a primary livelihood source for the rural population and prime source of fresh water for both urban and rural population (Report of Himachal Pradesh Forest Department 2005). Forest wealth of Himachal Pradesh is estimated at over Rs. 1,00,000 crores. Most of precious coniferous forests are of such nature that these cannot be truly regenerated by human beings if these are cut once (Annual plan 2006-07).Forest fires are occurred every year. Recently, in the year 2012, Forest fires have destroyed more than 20,000 acres of forest land and caused a loss of more than Rs 2.6 crores of green property in three weeks. The fires, which first started in the Hamirpur circle, were later also reported in the forests of Shimla, Nahan and Mandi (Madhuri Gaur et al 2012).

Primary Dysmenorrhea Essay examples -- Health, Gynecological Problems

Primary dysmenorrhea refers to the occurrence of painful menstrual cramps of uterine origin by a hyper secretion of endometrial prostaglandins and is a gynecological complaint.Common treatment for this problem is medical therapy such as mefenamic acid (NSAIDs drugs) or oral contraceptive pills which both work by reducing myometrial activity. One of useful herbal agents to reducing potential dysmenorrhea is fennel. In this randomized clinical trial (RCT) study was compared fennel drop with mefenamic acid for reducing pain of primary dysmenorrhea. Sixty college students with moderate dysmenorrhea were randomly selected and flowed up two cycle.29 Of 30 students continue the study in study group and 30 students reminded in control group. In first month no extra medications used, but in second month in study group was taken fennel drop (25 drop every 6 hour) and they can use mefenamic acid if necessary. According to this study, it seems that fennel oil can be effective in reducing the severity of dysmenorrhea bur malodor and bad taste were not acceptable for most of the volunteers. Key word: fennel, primary dysmenorrhea, herbal drug. Introduction: Primary dysmenorrhea is one of the most common gynecological problems in Women(Marjoribanks, Proctor et al. 2003; Lefebvre, Pinsonneault et al. 2005(Harel 2006)). More than 70% of Iranian females experience painful menstruation (PANAHANDEH, Pakzad et al. 2008) .Between 50% till 80% of females reported some levels of discomfort associated with mens , and 20% report sever dysmenorrhea.(Proctor and Farquhar 2007).Primary dysmenorrhea a condition associated with ovulatory cycles, is due to myometrium contractions induced by prostaglandins in the second half of menstrual cycle. Many women e... ...romi study one of thirty case had more bleeding. Akhavan Amjadi in her investigation showed there is no significance difference between severity bleeding in fennel user ( Akhavan amjadi ).she showedThe essence of fennel can be used as a safe and effective herbal drug for primary dysmenorrhea, however, it may have a lower potency than mefenamic acid in the dosages used for this study. in our cases they can use mefenamic acid when fennel drops were not effective enough and support Akhavan amjadi finding. Smith reported in one trial acupuncture reduced mestural symptom compared with Chinese herbs.(Smith, Zhu et al. 2011) Khodakrami showed both mefenamic acid and herbal drugs effectively relieved dysmenorrhea as compared with the placebo. She suggested more clinical trials are needed to establish the efficacy of fennel (Khodakrami Nahid, Fariborz et al. 2008).

Customer Service Essay -- Business Management Studies

Customer Service Customer service consists of the various ways in which a business looks after its customer. A business that wants to provide a comprehensive high quality customer service must be aware of, and be able to analyse, customer needs, and also to set up systems to ensure that those needs are catered for from the first enquiry to after-sale service. Customer service consists of a wide range of activities. The purpose of these is to make sure that customers are happy and will return again and again. Every business should remember that customers are the factors, which affect demand for the product. It is one of the greatest importance, therefore, for the organisation to know its customers- who they are, what they need and how it can satisfy those needs. Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. Customers today are not only interested in the product they are being offered but all the official elements of service that they receive from the greeting they receive when they enter a retail outlet, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for. Logo: Sainsbury's - making life taste better Introduction to Sainsbury’s Sainsbury’ is a high class retail store that supplies to a wide range of products mainly dealing with foods but now, starting to ...

Anne Frank :: essays research papers

  Ã‚  Ã‚  Ã‚  Ã‚  Anne Frank was a Jewish girl who lived in Amsterdam during the time of the Holocaust. Her life is pretty normal. Her father is a successful buisness man, she has good grades, has a caring family, and is kinda popular. The problem is is that she does not have a real friend. Besides her cat, that she loves to death. Of course she has the girls that she hangs out with, but they don't confide in eachother. Therefor, she doesn't consider them her real friends. Then on her 13th birthday she recieves a diary in which she puts her thoughts into or confides in. She now calls this her friend. She even gives it a name. It is named Kitty.   Ã‚  Ã‚  Ã‚  Ã‚  Then she meats this 16 year old boy who calls himself Hello. They start to become close and tell eachother things. When all of a sudden her older sister Margot recieves a call-up by the German officers. Her family does not want her sent to a concentration camp, so they are forced into hiding. They run to her fathers office with the help of Miep and some other people that work for her father. The office is a three storie building, but the bottom floor is the only floor that is really used. Leaving the other 2 floors supposively for storrage. The Franks take the 2nd floor and they're friends, the van Daan's, have the 3rd floor. The van Daan's consist of Mr. van Daan, Mrs. van Daan, and Peter; their 16 year old son. Both families hardly get along with eachother and find eachother in quarrels quite often. Mrs. van Daan and Mrs. Frank do not get along. Anne and Mrs. van Daan do not get along. Also Anne and Margot are not the best of friends at times. And Peter is a whinner so he does not get along with hardly anyone. Anne feels that her father is the only one that understands her at all, and this really upsets her mother.   Ã‚  Ã‚  Ã‚  Ã‚  So the neighbors do not notice that they are there, they have to have dark cloth over the windows at all times, and can not even look outside. They can not have lights on at sertain times of the day, and most of all, they can not make noises exspeacilally at night.

Book Report: Shiver Essay

* Samuel Roth – Wolf boy, Grace’s love interest * Grace Brisbane – High school girl who was attacked by Sam’s pack as a young girl, has a strange Obsession with wolves and Sam’s love interest * Olivia – Grace’s Best friend, Bitten by a wolf & decides to turn and spend her life as a wolf * Isabel Culpeper – Jack’s sister, became their friend and keeps their secrets of being a wolf * Jack Culpeper- Turned into a wolf by Sam’s pack. Believed to be dead but keeps contact with his sister and jeopardizes the pack. * Geoffrey Beck – The human pack leader, Sam’s stepfather SUMMARY: For years, Grace has watched the wolves in the woods behind her house. One yellow eyed wolf is the one she can’t seem to live without. Meanwhile, Sam has lived two lives: In winter, the frozen woods, the protection of the pack, and the silent company of a fearless girl. In summer, a few precious months of being human, until the cold makes him shift back again. They met in a very unpredictable way, and knew that Sam was a wolf and used to be Grace’s wolf and Grace was Sam’s summer girl. They’re relationship was sealed by a kiss. They we’re inseparable. But as winter nears, Sam must fight to stay human or risk losing himself, and Grace, forever. At the end of the first story, Jack died after trying some cure, Olivia decided to be a wolf and Beck had his last year of experiencing humanity. But most of all, Sam shifted back to being a wolf and Grace was left alone and was accompanied by her new friend, Isabel.